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"I had an amazing experience working with Nicole as our short-term rental designer. Truly 5 stars! From start to finish, communication was seamless, which was very important as we live in Nashville. She really took the time to understand our vision and bring it to life in a way that exceeded our expectations. On top of that, she was willing to take on our project with a very tight timeline in order to allow us to get it listed for the busy season and she absolutely delivered!
Her design eye is incredible and she created a space that not only looks beautiful, but it also helps our property stand out among our neighboring listings.
We couldn’t be happier with the result and would highly recommend her to anyone looking to take their short-term rental to the next level!"
— Carolyn Liening
Working with Nicole on The Hearthstone @ Sugar Mountain was an outstanding experience from start to finish. Designing a successful short-term rental requires much more than simply making a property look good — it requires creating an experience that stands out to guests while also being functional, durable, and marketable. She completely understood that balance and delivered beyond expectations.
Her attention to detail, creativity, and passion for the project showed in every decision she made. She helped create a space that feels warm, elevated, memorable, and perfectly aligned with the mountain retreat experience we wanted guests to have.
What truly set her apart was how invested she became in the success of the property. She consistently went above and beyond the scope of work we originally hired her for, helping coordinate additional details that were critical to launching the rental successfully — including sourcing movers and helping arrange photographers for the listing. She treated the project as if it were her own.
Throughout the entire process, she was professional, responsive, collaborative, and incredibly easy to work with. Her guidance added tremendous value not only from a design standpoint, but also from an STR business perspective.
I would highly recommend her to anyone looking to design or elevate a short-term rental property. We could not be happier with the final result at The Hearthstone @ Sugar Mountain.
— John and Karen Todd
Every corner of our house is better because of Ketchum Interiors. Nicole has a rare gift: she combines exceptional design instincts with speed, decisiveness, practicality, and a deep understanding of what actually makes a short-term rental successful.
We hired her at a point where we were overwhelmed by decisions and unable to fully pull the vision together ourselves. Nicole immediately brought clarity, momentum, and resourcefulness to the process. She helped us create a property that feels elevated, memorable, distinct, and guest-centered without losing its soul.
What sets Nicole apart is that she doesn’t just make spaces beautiful — she understands guest experience. She knows where to invest, what guests truly notice, what photographs well, what improves functionality, and what elicits an emotional response that makes people book instantly and come back again.
She is collaborative and adaptable. She listens carefully, pivots easily, and leaves her ego at the door. She is generous with her time, thoughtful with the budget, frank when needed, and always several steps ahead.
But the proof is in the pudding. The results exceeded anything we imagined! Our Airbnb launched less than two weeks ago and immediately booked every weekend for the next 10 consecutive weeks— before we even got our first review! Our property manager has never seen anything like it.
If you have the chance to work with Nicole, snap her up! Disclaimer: working with Nicole is addictive. She makes us want another STR just so we can work together again.
— Eve Alpern, The Apex at Moody Beach